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Insights

16 September 2022

Insurance DataLab teams up with Trustpilot to provide live TrustScores

Subscribers can now access live and historical TrustScores for companies and brands across our data platform

We are delighted to have teamed up with Trustpilot to enable our subscribers to view and compare the review website's TrustScores, which provides companies with a score out of five based on consumer reviews.

As well as providing the current TrustScores for all providers included in our data insight platform – which are updated on a daily basis – we also keep a monthly record of historical scores, allowing users to compare the performance of multiple providers over time.

Insurance DataLab co-founder Dan King said: "In the age of Fair Value, keeping abreast of consumer opinion – both for your own company and your competitors – is more important than ever.

"By incorporating Trustpilot's TrustScores into our platform we are reinforcing Insurance DataLab's commitment to helping the industry to track and improve performance across a variety of different metrics."

As well as incorporating TrustScores into our data platform, we have also used the scores in our latest Customer Experience Report rating 20 of the leading personal lines providers for CX across four key metrics. Find out how they all performed – including who picked up our coveted Gold Awards – here.

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