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Thank you to all of our partners. Each of the organisations below have provided data that we’ve incorporated into our hub.

Consumer Intelligence is an insight partner for financial services, inspiring confident decisions that build consumer trust. For 17 years the company has been benchmarking the insurance market and retail banks in the UK and beyond.

The unique combination of benchmark data, consumer research and extensive experience has helped some of the world’s major brands focus on delivering better services to customers and improving their own business performance as a result.

Find out more

Fairer Finance is an independent research agency and consumer group, which publishes ratings across a growing number of insurance sectors. Its customer experience ratings are underpinned by independent customer polling and complaints data as well as its own mystery shopping. Its product ratings are based on cover levels, excesses, fees and other product features. 

Companies can view all the data that sits behind the ratings for free in the Fairer Finance insight portal.

A subscription version of the portal is available to firms who want to compare their performance against competitors, analyse market trends – and see greater depth behind the customer polling data.

The premium version of the portal provides updates on how competitors have been changing their products, as well as quarterly insight reports, which analyse trends and developments in each product sector. Subscribers also have access to NPS, Claims Satisfaction data and more.

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Trustpilot is the world’s most powerful review platform - free and open to all. With more than 180 million reviews of over 500,000 domains, Trustpilot gives people a place to share and discover reviews of businesses, and we give every company the tools to turn consumer feedback into business results. Our mission is to bring people and businesses closer together to create ever-improving experiences for everyone. Trustpilot reviews are seen more than 3 billion times each month by consumers worldwide. With offices in Copenhagen, London, New York, Denver, Berlin, Amsterdam, Milan, Melbourne and Vilnius, Trustpilot's 900 employees represent more than 40 different nationalities.

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Insurance Times is one of the biggest and most respected news providers in the UK General Insurance industry (UKGI). Its Five Star Ratings are the first at-a-glance guide to insurer, MGA and software platform experience, created for brokers, by brokers. The ratings distil the findings of the well-established Broker Service Survey into an indispensable aid to help brokers select the right insurer for their clients. These ratings provide a practical tool for brokers to assess their partners based on the experience of their peers, helping brokers to justify their recommendations to clients and offer a better service to their customers.

The Insurance Times Five Star Reports and data workbooks help insurers to benchmark their performance against the leading providers in the market, and stand out from the crowd as an exceptional broker partner based on honest reviews by genuine brokers across UKGI.

For more information please contact Aisha Roberts at or Leah Keating at

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