Insurer Performance and Conduct Report 2026

Our inaugural Insurer Performance and Conduct Report has been created in association with BIBA and is sponsored by SSP.

At the heart of the report is the new Insurance DataLab Insurer Performance Index, developed to help brokers make better business placement decisions and insurers to better benchmark their performance across the metrics that matter most.

The Index combines four key pillars of performance – claims, complaints, solvency and underwriting performance – to provide a more rounded view of how insurers operate in practice.

Each insurer receives a score out of 1,000 for each pillar and an overall score, with top performers recognised as Insurance DataLab Recommended Insurers.

The report also incorporates findings from our inaugural Commercial Lines Claims Pulse, created in partnership with Research in Finance. Based on more than 800 claims experiences, the survey provides a real-world view of how insurers perform at the point that matters most – offering additional insight into how claims outcomes influence broker trust and placement decisions.