Commercial Lines Claims Pulse – Autumn 2026 Update

Our Commercial Lines Claims Pulse Autumn 2026 report shares key findings from research conducted with Research in Finance, drawing on almost 1,500 broker-reported claims experiences.

The report explores how claims performance influences broker trust and future business placement, highlighting differences in satisfaction across product lines and how the market has changed since our first wave of research. 

It also spotlights our seven Gold Award winners, examining their performance across three key stages of the claims journey: initial response, claims handling and customer outcomes. 

Download now for an independent, broker-led view of commercial claims performance and the insurers setting the benchmark for service and customer outcomes.