In the News
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5 March 2024
What does the FCA’s actions on Gap mean for the future?
Insurance Times
Exclusively for Insurance Times,we take a look at the action on Gap insurance and predict what it means for future FCA intervention.
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28 February 2024
Latest research reveals decline in Customer Experience
I Love Claims
I Love Claims reported on the key findings of our recent research which revealed a decline in customer experience scores.
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14 February 2024
What next after GAP?
Insurance Times
Our co-founder Matt looks at why the FCA has asked insurers to cease selling GAP and speculates about what might be next on the regulators list.
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29 January 2024
How is the industry faring six months on from Consumer Duty implementation?
Insurance Times
We take a look at the impact of this landmark regulation on customer experience and reveal the top performers.
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17 January 2024
Is 2024 the year the FCA gets tough on insurers?
Insurance Times
In this piece for Insurance Times, our co-founder Matt looks at the signs that point towards further regulatory activity this year.
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10 January 2024
Optimism is high, but some of the usual problems persist
Insurance Times
In this Insurance Times briefing, our co-founder Matt refers to a KPMG survey which found that confidence is high for the future of UK financial services.
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20 December 2023
Where does the industry stand on the biggest insurance stories of the year?
Insurance Times
In his column for Insurance Times, Stuart Reid refers to data from our new CX report on how 81% of FOS complaints relate to claims.
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18 December 2023
‘Insurers have not got act together post-Covid’ to provide ‘simplicity’ in claims
Insurance Times
Chantal Kapani from Insurance Times based an article on this quote from David Williams in our recent CX webinar.
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14 December 2023
Insurers on red alert as FCA looks set to bare teeth over Consumer Duty
Insurance Times
In this exclusive briefing for Insurance Times, our co-founder Matt looks at the impact already made by this new regulation.
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8 December 2023
Why Aviva, Arch and Ageas were named insurers of the year
Insurance Times
After being crowned at this year’s Insurance Times Awards, we explored the figures behind the triple-A trio’s successes.
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29 November 2023
Is the motor market ready to turn a corner?
Insurance Times
In this briefing for Insurance Times, our co-founder Matt suggests that next year could see an improvement in motor CORs following a tough 2022 when 111.1% was reported across the UK and Gibraltar market.
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15 November 2023
Tough times for brokers, but future remains bright
Insurance Times
Our co-founder Matt looks at the prospects for broking firms for Insurance Times following the publication of this year's Top 50 Brokers report.