In the News
-
3 May 2024
Regulatory action warning issued as motor complaints surge
Insurance Times
James Cowen includes our co-founder Matt's comments about a reputational issue for the industry in this Insurance Times story.
-
30 April 2024
Insurers failing dissatisfied customers
I Love Claims
Our co-founder Matt is quoted in this I Love Claims article about the high number of complaints upheld by the Financial Ombudsman Service.
-
24 April 2024
Complaints upheld by FOS remain high
Insurance Business
nsurance Business covers our analysis of Ombudsman data, highlighting that home emergency cover had the highest upheld rate in Q3 2023.
-
22 April 2024
Complaints handling not up to scratch as volumes soar
Insurance Times
We produced this rather gloomy analysis of the latest Ombudsman complaint figures, exclusively for Insurance Times.
-
17 April 2024
Claims complaints lead all insurance referrals
I Love Claims
I Love Claims reports on our analysis that shows a disproportionately high number of property-related complaints were about claims in Q3 last year.
-
3 April 2024
Insurance M&A continues to rise – but has it reached its peak?
Insurance Times
Our co-founder Dan speculates that a ‘consolidation of the consolidators’ may be on the cards in this Insurance Times story about broker M&A activity.
-
3 April 2024
Complaints about motor insurers surge
Insurance Business
Insurance Business covers our analysis of the latest FCA complaints data, with nearly £580m paid out in redress.
-
2 April 2024
Is travel insurance next on the FCA’s radar?
Insurance Times
The regulator’s approach to Gap insurance has signalled its enforcement style for 2024 – but could travel be the next product under the spotlight? Our co-founder Matt reports on this for Insurance Times.
-
1 April 2024
If claims is the shop window, I’m not buying
Insurance Times
Our co-founder Matt argues that the latest data indicates insurers are struggling to deliver an adequate claims experience in this briefing for Insurance Times.
-
19 March 2024
DLG bid evidence of ‘a fairly optimistic outlook’ for UK motor
Insurance Times
Yiannis Kotoulas refers to our analysis of motor underwriting results in this Insurance Times article following the recent bids by Ageas.
-
12 March 2024
Are difficulties in the motor market having a ‘negative impact’ on capacity for MGAs?
Insurance Times
James Cowan refers to our analysis of the profitability of UK and Gibraltar insurers in this article in Insurance Times.
-
6 March 2024
The trouble with motor insurance
Insurance Times
In this briefing for Insurance Times, our co-founder Matt examines discriminatory pricing and argues that the industry needs to find new ways to make the product more accessible and affordable.