In the News
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7 October 2025
Motor insurers pay out £885m in redress but complaints begin to ease
Insurance Post
This article is based on our analysis of the latest ombudsman complaints data as part of Motor Week.
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7 October 2025
Solvency ratios strengthen as UK and Gibraltar insurers rebuild profitability
Insurance Times
Our analysis of the latest regulatory returns reveals rising solvency coverage and improving underwriting results.
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25 September 2025
Next steps crucial as super complaint submitted to FCA
Insurance Times
James Cowen refers to our five-year analysis of complaints data as part of this briefing on the Which? super complaint.
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10 September 2025
FOS data shows travel insurance complaints up 17%
Insurance Times
Our analysis of travel insurance complaints features in this briefing.
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1 September 2025
UKGI market returns to underwriting profit as expense management pays dividends
Insurance Times
We conducted an early analysis of the latest regulatory returns, ahead of the 2025 edition of the Top 50 Insurers Report.
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21 August 2025
Why M&A can no longer be the default growth strategy
Insurance Times
Our analysis of M&A activity for the first half of this year is referred to in this briefing.
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14 August 2025
Why getting back to basics is the only route forward for motor insurance
Insurance Times
Our research on combined operating ratios for UK motor insurers was included in this briefing.
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8 August 2025
FOS complaints drop, but insurance still in the spotlight
Insurance Business
Matt Scott was quoted in this story about the recent figures released by the Financial Ombudsman Service.
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28 July 2025
Pet and travel insurance complaints rise amid regulatory scrutiny
Insurance Times
We shared insights from the latest data sourced from the Financial Ombudsman Service.
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22 July 2025
Richard Hartley: Digitising risk with agentic AI can expand the insurance industry
Insurance Times
Our analysis of Financial Ombudsman Service complaints data is referenced in this interview with the chief executive of Cytora.
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17 July 2025
MGAs must adapt amid shifting client behaviour – Geo Underwriting’s Jaime Swindle
Insurance Times
Harriet Scott based this article on comments made by panellists during a recent Insurance DataLab webinar.
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10 July 2025
Is pet insurance reaching a breaking point?
Insurance Times
Insurance DataLab co-founder Matt Scott explains how pet insurance is facing serious questions in this briefing.