In the News
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23 March 2023
General insurance receives 19,346 new complaints over H2 2022 – FOS
Insurance Times
Our co-founder Matt was quoted extensively in this article by Isobel Rafferty for Insurance Times analysing the latest complaints data from the FInancial Ombudsman Service.
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7 March 2023
MGAs have a bright future in UKGI
Insurance Times
Exclusively for Insurance Times, we pulled apart findings from it's Five Star Ratings Report and our own research on financial performance to uncover why MGAs are enjoying so much success with brokers.
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4 March 2023
FOS complaint volumes surge as Consumer Duty deadline looms
Insurance Times
With the implementation deadline for Consumer Duty fast approaching, we analysed the latest ombudsman complaints figures for Insurance Times to see how the industry is performing.
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17 February 2023
Car and motorcycle insurance drove 2,769 new complaints in 2022’s Q3 – FOS
Insurance Times
Our co-founder Matt spoke to Isobel Rafferty from Insurance Times to discuss the "worrying trend" of rising complaints in the insurance industry.
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26 January 2023
FCA warns of waning Consumer Duty focus
ARC360
ARC360 published our response to the FCA's multi-firm review into the implementation of Consumer Duty.
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26 January 2023
FCA highlights focus areas for Consumer Duty implementation
Insurance Times
Yiannis Kotoulas spoke to our co-founder Matt for this Insurance Times story on how some firms may struggle to apply the new rules.
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24 January 2023
How is the industry faring ahead of the Consumer Duty implementation?
Insurance Times
Exclusively for Insurance Times, we analysed the latest FOS data to see how prepared the industry is for Consumer Duty.
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9 January 2023
Latest data reveals state of OIC portal
I Love Claims
Our co-founder Matt writes exclusively for I Love Claims, analysing the latest data from the new Official Injury Claim (OIC) portal. 350,000 claims have been submitted to the portal since launch.
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5 January 2023
Looming recession spells further bad news for insurers
Insurance Times
Our co-founder Matt produced this briefing for Insurance Times, looking at how a swirling storm of tough economic issues promises to create a difficult start to the year for insurers.