Claims are the defining moment in the insurance relationship. They are where the promises made when a policy is sold are tested – and where trust can either be strengthened or quickly lost.
But how do brokers really rate the claims service they receive from commercial insurers?
We will explore that question in our upcoming webinar, Claims Pulse: Raising the Bar for Commercial Claims, taking place on 21 September at 1pm.
During the webinar, we will reveal the findings from the second wave of the Insurance DataLab Commercial Lines Claims Pulse, conducted in partnership with Research in Finance.
Based on an exclusive survey of commercial insurance brokers, the study provides an independent view of insurer claims performance and examines the factors that have the greatest influence on the overall claims experience.
Raising the bar for commercial claims
Alongside the latest research findings, our expert panel will examine the wider trends shaping the commercial lines claims landscape and consider what distinguishes an excellent claims experience from an average one.
The discussion will be hosted by Research in Finance chief executive Toby Finden-Crofts, with panellists including:
- Partners& group claims manager Stuart Black;
- Markel customer solutions director Richard Napoli; and
- Insurance DataLab co-founder Matt Scott.
Together, they will explore:
- How do brokers really rate insurers’ commercial claims handling?
- What separates a great claims experience from an average one?
- Where do brokers’ expectations and insurers’ perceptions differ?
- How much influence does claims performance have on trust, relationships and winning business?
- What needs to change if the industry is going to raise the bar for commercial claims?
Secure your free place by registering for the webinar here. Everyone who registers will receive a summary of the latest Commercial Lines Claims Pulse findings and a recording of the webinar in the next edition of our newsletter.