Insurance DataLab is delighted to announce a new partnership with Covéa that will see the insurer leverage a wide range of data and analytical tools to support key regulatory initiatives such as Consumer Duty and fair value assessments under PROD4, while also enhancing its internal processes to deliver better outcomes for customers.
This will help the insurer to build on its already award-winning customer experience – Covêa is the only insurer to win three consecutive Insurance DataLab Customer Experience Gold Awards.
Beyond aiding regulatory compliance, Covéa’s sales and distribution team will use Insurance DataLab’s insight platform to assess broker financial performance and how they are treating customers across both commercial and personal lines. This will empower the insurer to identify high-performing brokers, optimise distribution strategies, and uncover new market opportunities.
The partnership will also save Covéa significant time in benchmarking underwriting performance.
Insurance DataLab co-founder Dan King said: “We’re thrilled to be partnering with such a respected name in the insurance industry. Our platform is designed to make complex data more accessible and actionable, and we’re confident it will help Covéa streamline their operations and stay ahead in a highly competitive market.
“This partnership is a fantastic example of how our insights can be tailored to meet the diverse needs of different teams, from underwriting and finance to sales and distribution.”
Vicki Heslop director of customer and compliance at Covéa Insurance said “We are delighted to partner with Insurance DataLab on this important initiative. This tool will enable us to assess performance, and enhance Consumer Duty metrics. We look forward to the positive impact this partnership will bring”
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